Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped. You will only pay for return shipping and insurance fees.
Please note that to be eligible for return, items must be in their original purchase condition, unused and in the same condition that you received it, including all product documentation, and shipped within 30 days. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles .
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 312-330-3964. Please retain all packing materials unless instructed otherwise by Life Bejeweled. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Life Bejeweled will not be responsible for lost or damaged returned shipments.
Returns are processed during weekdays once the items have been received at our facility. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Life Bejeweled), or damaged cannot be accepted for return. If your return is approved, you will receive an approval notice via email, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Returns without Life Bejeweled approval, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
How To Prepare A Return Or Exchange
To return a jewelry item to Life Bejeweled, follow the process below:
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, check your bank account and contact your credit card company. It may take some time before your refund is officially posted. Once all of these is completed and you still have not received your refund, please contact us at firstname.lastname@example.org
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Life Bejeweled will not reimburse you for unauthorized shipping expenses incurred.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return Is Received By Life Bejeweled
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. If you have any questions about your return, please call a Life Bejeweled Consultant at 1 312-330-3964.
Credits To Your Charge Card
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Life Bejeweled has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
Changes To An Order
If you would like to change or add to an order, please email a Life Bejeweled Jewelry Consultant at email@example.com. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and ship your item per the shipping instructions above.